We accept returns on unopened, unused bottles or jars for a full refund within 30 days of purchase. The product must be in its original condition with the safety seal intact.
Wearable merchandise must be unworn, unused and in “as-new” condition in order to be eligible for a refund or exchange. If merchandise is opened, used, and/or unable to be resold no refund will be issued or exchange processed.
Refunds will be credited to the credit card used to place the order. Once the refund is applied to your credit card, your credit card company may take up to 10 additional business days to post the refund to your account.
We regret that we cannot refund shipping and delivery charges for returns or exchanges. The customer is responsible for any additional shipping and restocking charges.
To begin the return process please contact customer services at: hope@LasNubesSantaCruz.com for a return authorization number. Please include your name and order number in your email.
After confirming your return or exchange please mail your item(s), postage prepaid, along with the original invoice to the address listed below.
Las Nubes Santa Cruz Returns
150 Shelton Lane
Russellville, Kentucky 42276